Frequently Asked Questions

Website / Shopping-Related Questions

• When can I expect my order? / Where is my order?
  • We ship most orders within 2 business days. Actual delivery time will vary depending on the carrier and shipping method chosen during checkout.
  • If you've created an online account, login and view your orders to check the order status.
  • Contact us if you need help tracking your order.
  • Shipping Policy
• How much does shipping cost? Shipping Policy
• Can I order online and pick up my order in person?
  • Yes! Save on shipping by picking up your order in East Hampton, CT.
  • During checkout, choose "Pick Up" as your delivery method.
  • This is a free service.
• What is your return / refund policy? Return / Refund Policy
• What is your privacy policy? Privacy Policy
• Do you have bulk or wholesale pricing? Wholesale Page

Custom Wood Furniture & Projects

• How do I request a quote for custom work? What's the process?
  
  • Get started by filling out this form and reading FAQs.